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ISSUES & DEFECTS

An issue isn't closed until

Raise issues against the work, assign them to the responsible trade and track them through resolution, re-inspection and final sign-off.

Leading the industry in many categories

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QUALITY ASSURANCE

Make every issue someone's responsibility

Assign issues directly to the responsible trade, with clear ownership from the moment they're raised. When work is reported as resolved, route it to the right person for review and sign-off.

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REAL-TIME VISIBILITY

Know what needs attention

See open issues across the project in real time. Responsible teams know what they need to resolve, while management can track what is open, awaiting review or closed.

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QUALITY CONTROL

Sign-off is the gate, not the paperwork

Reporting an issue as fixed doesn't automatically make it closed. Require review and approval so defects are verified before they're signed off and the work moves on.
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THE RESULTS ARE CLEAR

Close the loop on every issue

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Without Sablono
Issues tracked separately from the work
Unclear ownership and resolution status
Issues closed without independent verification
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With Sablono
Issues connected directly to the work
Clear responsibility from report to resolution
Verified and signed off before they're closed
Issue Sign-off

How it works

1
Capture the issue where it happens
Record the issue with its location, evidence and context, and assign it to the responsible trade.
2
The responsible team fixes the issue
Trades can see what needs attention, carry out the remedial work and submit the issue as resolved.
3
Review the resolution
The reviewing team is notified and can inspect the work and supporting evidence.
4
Close only when you're satisfied
Approve the resolution to close the issue — or reject it and send it back for further action.

Issue Sign-off for all use cases

See all use cases

Integrate with your existing tools

Don't change a running system - elevate it. Sablono seamlessly integrates with Autodesk CC, Powerproject, Primavera P6, MS Project and Excel so you can keep your preferred processes the same and running better.
ISSUE SIGN-OFF

FAQs

How is this different from a snagging app?

A snagging app keeps a list. Sablono attaches the issue to the activity in your programme, so an open issue holds the follow-on work rather than sitting alongside it. Resolution requires management sign-off before the next trade can start.

Can I require sign-off on some issues but not others? Yes. Sign-off requirements are configured on project settings level and then put in place while creating issues, so you can require management approval on firestopping or structural defects while letting minor items close with the trade's own evidence.
Who gets notified when an issue is raised? The responsible trade and whoever holds the sign-off role on the issue, at the moment it is raised. They are notified again when the trade marks it resolved and it is waiting on review.
What is in an exported issue report? Whatever your current filter shows — issues with their location, template, severity, assignment, photographs, resolution and signature, generated as a PDF from live site data.
Do issue templates apply across projects?  Templates are reusable, so the same defect types, required photographs and severities apply on every project. That standardisation is what makes recurring-failure reporting by trade or activity possible. 
Why should I choose Issue Management with Sablono? Without Sablono, there is often uncertainty about whether the work is up to standard, and quality issues can get overlooked. Additionally, it can be time-consuming to coordinate site walks to identify and resolve issues. With Sablono's Issue Sign-off, you can have peace of mind that the work is up to standard, quality issues are resolved quickly, and you spend less time walking the site. We're here to ensure your work is efficient, effective, and meets the highest quality standards.