10+ Projects. 6 Months. One Digital Vision.

Before adopting Sablono, Domis faced several key challenges: 

• Manual Workload: Each project required daily update meetings involving up to eight people, totalling around 40 man-hours per week per site.
• Paper-based processes: Teams recorded updates in notebooks while on-site, then rewrote them on a noticeboard once they returned to the office.

• Lack of Accountability: With no clear record of who made updates, the Excel-based tracker often led to discrepancies. 

• Fragmented Quality Processes: Quality checks were tracked separately, making it difficult to correlate them with live project data. 

• Limited Data Visibility: Critical information, such as progress photos or QA documentation, was hard to access, affecting aftercare and compliance. 

Facing the limitations of their existing process, Domis considered developing a bespoke solution. However, concerns over cost, scalability, and risk led them to seek an off-the-shelf platform. 

Requirement-Driven Search 

Led by Katherine Bromwell, Business Change Manager, Domis outlined a 12-page requirements document. This structured approach guided their vendor evaluation process, ensuring that any chosen platform aligned with real operational needs. 

The Choice 

Sablono was selected for its ability to: 

• Track activities and quality in a single, integrated platform 

• Deliver visual, real-time updates to site teams 

• Standardise processes across multiple projects 

Starting Small, Thinking Big 

Domis began with a pilot project which they initially decided to run for three months. This allowed the team to focus, learn quickly, and build confidence in the new system.  

The pilot proved successful just three weeks later, with the intuitive interface and visual tracking leading to quick buy-in from site teams. At this point, Domis scaled Sablono across their remaining projects and workflows. 

“The moment we piloted it, we saw the value—people were using it, exploring features on their own, and asking for more.” - Katherine Bromwell, Business Improvement Manager, Domis 

Rapid Scaling 

The company rolled out Sablono across all 10 live projects, supported by a central in-house team that managed deployment, answered site queries, and tailored trackers to each project. 

The process of initially trialling Sablono on one project to scaling across the remaining nine live projects took them just 6 weeks.

They tracked all aspects of the build, including piling, pre-pour, slabs, facade, early works, all the way through to handover.

Centralised Support 

An internal team at Domis acts as a central point of coordination to provide ongoing support to project teams. This helped ensure smooth operation, quick troubleshooting, and continuous feedback between site staff and the core implementation team. 

Time Saved

• Meetings halved: Previously hour-long daily meetings now take just 30 minutes 

• 40 man-hours per site saved weekly, freeing time for higher-value activities

Improved Quality Assurance

• Project teams now capture comprehensive, timestamped evidence of inspections and can easily add photos and documents to activities right from their mobiles.

• Aftercare teams have instant access to historical data and progress photos 

• Documentation for regulatory compliance (e.g., fire doors, safety inspections) is now centralised and easy to retrieve 

“Before, finding evidence for a leak would take hours or days. Now, it's one click and one minute to view photos of what’s behind the wall.” - Katherine Bromwell, Business Improvement Manager, Domis 

Always know the status

Teams were able to make updates live from the site from their mobiles, which eliminated manual paper-based processes and ensured that all project data was up to date.

Using Sablono's Activity Tracker, Domis were able to see at a glance the status and progress of a project.

They were able to see whether a project was on time and whether there were any issues. This provided real visibility to all project stakeholders.

Greater Accountability

Every update in Sablono is traceable—users can easily see who made what change and when. This level of transparency has built trust across teams and improved communication with subcontractors.

Scalable Standardisation

Domis now maintains a standard suite of 15 trackers, which can be duplicated and tailored to new projects quickly, ensuring consistency without compromising flexibility.

Subcontractor Engagement

Although initial adoption by subcontractors required some firm direction, they quickly recognised the benefits. Many have become active users, while only a few continue using their own QA tools, with Domis integrating their outputs into Sablono for a single source of truth. 

“We thought subcontractors might resist the change. Instead, our site team trained them on the app, and now they love it.” - Katherine Bromwell, Business Improvement Manager, Domis